BSB20120 Certificate II in Workplace Skills
Course Information This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine...
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Assessments are made against units of competency from the Certificate II in Workplace Skills BSB20120.
- Contribute to the health and safety of self and others (BSBWHS211)
- Develop and apply thinking and problem solving skills (BSBCRT201)
- Apply communication skills (BSBCMM211)
- Use digital technologies to communicate in a work environment (BSBTEC202)
- Plan and apply time management (BSBPEF202)
- Use business software applications (BSBTEC201)
- Participate in sustainable work practices (BSBSUS211)
- Work effectively in business environments (BSBOPS201)
- Deliver a service to customers (BSBOPS203)
- Work effectively with others (BSBTWK201)
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Office Applications
This course provides practical skills and knowledge in essential office applications. You will learn to create, manage, and share documents using business software, while also developing foundational writing skills for workplace communication. The course includes the following units of competency: BSBTEC201: Use business software applications BSBWRT311: Write simple documents These units form part of the BSB20120 Certificate II in Workplace Skills and BSB30120 Certificate III in...
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Assessments are made against units of competency from the Certificate III in Business BSB30120.
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